Frequently Asked Questions

• How do I contact Briers UK? Phone or email.
  
• Does Briers UK supply products to the trade? Yes.
  
• Does Briers UK supply products to the general public? Via trade outlets and websites.
  
• Will you pass on my email and contacts details to other companies? No.
  
• What is your privacy policy? Your personal details will not be made available to other companies for marketing purposes, other than for the marketing of Briers UK products and services. Briers UK and our representatives may hold your personal details in order to process your order and maintain your account. We may also use your details to send further information on Briers UK products and services, product releases and special offers you may be interested in.
  
• What are your opening hours? Office hours are 9 to 5.30
  
• In which retail outlets might I find Briers UK products? Phone or email for details of nearest stockest.
  
• How would I go about stocking your products in my retail outlet? Phone or email to open an account.
  
• Which trade fairs and events does Briers UK attend? Trade – GLEE, Spring Fair and Gafa/Spoga. Retail – Chelsea and Hampton Court.
  
• How often due you release new products? Mainly Sept and Jan but some new products are released throughout the year.
  
• When is your next product release? June.
  
• How would I go about receiving a brochure? Phone or email.
  
• What’s so good about ‘Solemates’? Practical and something for everyone.
  
• How do I check whether an item I wish to order is in stock? Phone or email.
  
• Can I place an order on-line? By email.
  
• Are there any known cases of credit card fraud using your shopping system? ?
  
• What is your payments policy? Trade account or credit card.
  
• Which methods of payment are acceptable? Credit card, cheque or bac’s.
  
• How will I receive confirmation of my order? By email.
  
• How will my order be sent? By post or courier depending on size of order.
  
• How long before my order is dispatched? 3 working days if in stock.
  
• How long should I allow for delivery? 6 working days.
  
• What are your delivery charges? Trade – free over £150.
  
• Do you deliver outside the UK? Yes – contact us for details.
  
• What happens if a product is out of stock? You can request that the order is kept on our system until the item is back in stock.
  
• What is your returns policy? Refund or exchange for faulty stock.
  
• How soon will refunds be credited to my account? Usually 7 working days but this may vary should there be a query.
  
• What should I do if the goods are found to be faulty? Contact us to arrange for a refund or replacement.